Regulamin reklamacji

Art. I. Basic Provisions

To ensure the proper procedure for the complaint process regarding defects in goods and services sold and provided at Apartments and Cottages 1010 m n.p.m., in accordance with Act No. 250/2007 Coll. on consumer protection as amended and Act No. 40/1964 Coll. of the Civil Code as amended, the following complaint procedure applies:
The seller is obliged to properly inform the customer about the conditions and method of complaint, including where a complaint can be submitted and where a warranty repair can be made.
This complaint procedure is subject to § 18 paragraph 1 of the Consumer Protection Act and is available on the website www.1010.com.pl
By personally receiving the goods or services provided, the consumer agrees to the complaint procedure and confirms that they have read its content.
For the purposes of this complaint procedure, a complaint means taking responsibility for defects in goods or services, and the complaint procedure ends with the delivery of repaired goods, replacement of goods, refund of the purchase price of goods or services, payment of an appropriate discount on the price of goods or services, a written request to take over the provision, or a justified refusal.
The rights and obligations of the consumer and service provider are regulated by the relevant legal provisions for Poland.

Art. II. Right to Liability for Defects

If the customer is provided with goods or services of lower quality or in a smaller scope than previously agreed, or this is usually the case, the customer has the right to complain about any defects in the services provided and defects in the purchased goods, including the right to remove, supplement, or replace the provision with a new service or an appropriate discount on the agreed price of the paid goods or services.

Art. III. Exercising the Right to Liability for Defects (Complaints)

If the customer identifies causes and facts that may be the subject of a complaint, they are obliged to immediately report a potential complaint to the service provider at the manager of the relevant facility, staff, or another responsible person (hereinafter referred to as the "responsible person").
When submitting a complaint, the customer is required to present all relevant documents regarding the provision of the service and/or the purchase of the goods (order copy, invoice, receipt, etc.) to which the complaint relates. Without providing proof of purchase, the service provider is not obliged to acknowledge the complaint.
Complaints about accommodation defects can be reported to the staff without undue delay. The right to complain about accommodation defects expires if the customer does not exercise it by the time of departure from the hotel.
When submitting a complaint, the customer is required to present all relevant documents regarding the provision of the service or the purchase of goods to which the complaint relates.